Shipping policy
At Mauvora, we strive to provide reliable and transparent shipping for all our furniture products. Please review the details below regarding our order processing times, transit expectations, and delivery terms.
1. Order Processing & Delivery Timelines
All orders placed on Mauvora qualify for Free Standard Shipping within the contiguous United States.
| Shipping Service | Handling Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Economy Standard | 1–2 Business Days (Mon–Fri) | 3–5 Business Days (Mon–Fri) | 4–7 Business Days |
| Shipping Service | Daily Cut-Off Time | Shipping Cost | Coverage Area |
|---|---|---|---|
| Economy Standard | 5:00 PM EST | FREE ($0.00) | Contiguous U.S. Only |
Note: Orders submitted after 5:00 PM EST or during weekends/public holidays will begin processing on the following business day.
2. Shipping Coverage & Restrictions
- Contiguous U.S. Only: We deliver to all states within the contiguous United States.
- Alaska & Hawaii: We do not ship to Alaska or Hawaii at this time.
- P.O. Boxes: Due to the size and weight of furniture items, we cannot deliver to P.O. Boxes or APO/FPO addresses.
- International Shipping: We currently do not offer international shipping outside of the United States.
3. Order Tracking & Carriers
Our primary freight and parcel carriers include UPS Freight and regional heavy-goods delivery services.
Once your order has been processed and dispatched, you will automatically receive a shipping confirmation email containing your tracking number and carrier details. You can track your shipment's status directly on our order tracking page or via the carrier's portal.
4. Order Changes & Address Updates
- Address Modifications: If you need to update your delivery address, please contact us within 24 hours of placing your order. Once an order is in transit with the carrier, we are unable to change the destination address.
- Cancellations: You may cancel your order for a full refund before it has been dispatched by contacting customer support within 24 hours of purchase.
5. Damaged, Delayed, or Lost Shipments
- Damaged on Arrival: If your package arrives visibly damaged, we recommend refusing the delivery with the carrier. If delivered while you were away, take photos immediately and contact support so we can initiate a freight replacement claim.
- Lost Packages: If your order has not arrived within 7 business days from dispatch, please contact us. If confirmed lost by the carrier and the provided shipping address was correct, we will ship a replacement at no extra charge.
6. Contact & Business Details
- Company: NIRMO LLC
- EIN: 30-1455032
- Business Address: 30 N Gould St, Sheridan, WY 82801, United States
- Customer Support Email: m339543@gmail.com
- Customer Support Phone: +1 055-301-5235
- Support Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)