Refund policy

At Mauvora, we stand behind the quality and craftsmanship of our furniture. We want you to be completely satisfied with your purchase. That is why we offer a straightforward 30-day return policy in accordance with Google Merchant Center transparency guidelines.

Please review our complete return and refund terms below.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a standard return, items must be:

  • Unused, unassembled, and in the same condition that you received them.
  • Packed securely in their original packaging (or equivalent protective packaging if the original packaging was damaged during initial delivery).

2. Acceptable Return Reasons & Shipping Costs

Return Reason Responsibility for Return Shipping Conditions
Defective / Damaged Item Mauvora (Free Prepaid Label Provided) Contact us within 30 days of delivery with photos of the damage or defect.
Incorrect Item Received Mauvora (Free Prepaid Label Provided) Contact us within 30 days; we will issue a prepaid label and dispatch the correct item.
Buyer's Remorse / Change of Mind Customer Customer covers return shipping via a trackable courier service of their choice.

3. How to Initiate a Return

  1. Submit Request: Contact our customer support team at m339543@gmail.com or call +1 055-301-5235 within 30 days of delivery.
  2. Receive Authorization: Upon review, our support team will issue a Return Merchandise Authorization (RMA) number along with detailed return address instructions.
  3. Package & Ship: Securely pack the item, attach the RMA label on the outside of the box, and hand it over to the designated carrier.

Unsolicited returns sent without an RMA number will not be accepted.

4. Refund Processing Time

  • Inspection: Once your returned item arrives at our facility, we inspect it within 2 to 3 business days.
  • Approval & Issuance: After inspection approval, we will issue a full or partial refund to your original payment method.
  • Processing Delay: Banking institutions and credit card providers typically take 5 to 10 business days to post the refund to your account statement.
  • Payment Methods: Refunds are strictly issued to the original payment channel or via direct bank transfer where applicable. We do not process refunds through third-party payment apps (e.g., Cash App, Venmo, Payoneer).

5. Restocking & Return Fees

  • Restocking Fees: $0.00 (We do not charge any restocking fees).
  • Cancellation Fees: $0.00 (Orders can be canceled free of charge before shipment).

6. Exchanges

We do not offer direct exchanges. If you prefer a different item, finish, or model, please initiate a standard return for your current order and place a new order separately through our website.

7. Deliveries to Incorrect Addresses

Orders are processed and delivered to the shipping address supplied at checkout. Mauvora is not responsible for lost packages or delivery failures resulting from incorrect address inputs by the buyer. Please double-check your shipping details before completing checkout.

8. Customer Support & Business Details

  • Company: NIRMO LLC
  • EIN: 30-1455032
  • Business Address: 30 N Gould St, Sheridan, WY 82801, United States
  • Customer Support Email: m339543@gmail.com
  • Customer Support Phone: +1 055-301-5235
  • Support Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)