Frequently Asked Questions
Order & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept Visa and Mastercard. All transactions are processed in USD through Shopify Payments, using encrypted 128-bit SSL to keep your information secure.
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No — account creation is completely optional. You can check out as a guest by clicking the cart icon and selecting "Secure Checkout."
Is my payment information safe?
Is my payment information safe?
Yes. All payments are routed through Shopify Payments' encrypted SSL network, and Mauvora does not store your credit card information after your order is completed — your data goes directly to our secure payment processors.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Yes, if you act quickly. Contact us right away to cancel or modify your order. Once it's entered processing or shipped, we're unable to make changes — at that point, you'd need to request a return under our Refund Policy instead.
Will I be charged sales tax, and are all prices shown in USD?
Will I be charged sales tax, and are all prices shown in USD?
All prices are listed in USD. Applicable sales tax and any shipping fees (though shipping is free) are calculated and clearly displayed at checkout before you confirm your purchase.
Products
Does the furniture come pre-assembled, or will I need to put it together?
Does the furniture come pre-assembled, or will I need to put it together?
Most of our sofa sets, dining sets, and swings require assembly and include a hardware kit and instructions in the box. Assembly time varies by set — larger pieces like our 4-piece sofa sets and 7-piece dining sets take longer than compact pieces like the Elana bistro set. No power tools are typically required.
Is Mauvora furniture safe to leave outside year-round?
Is Mauvora furniture safe to leave outside year-round?
Our frames use weather-resistant materials — powder-coated steel, aluminum, and PE rattan — built for regular outdoor use. That said, we recommend covering or storing cushions, fabric, and wood pieces during prolonged harsh weather (heavy rain, snow, extreme sun) to help them keep their finish and color longer over time.
What's the weight capacity on your swings and seating sets?
What's the weight capacity on your swings and seating sets?
It varies by product — our porch swings hold between 600-660 lbs (272-300 kg) total when properly installed, and sofa/dining chairs are individually rated (for example, 352 lbs per chair on the Verano dining set). Full weight specs are listed on each product page.
Do your dining tables come with an umbrella?
Do your dining tables come with an umbrella?
Our Verano, Kara, and Elana dining sets all have a built-in umbrella hole in the tabletop, but the umbrella itself is sold separately — this lets you choose a size and color that fits your space.
How are the hanging porch swings installed — do you provide the mounting hardware?
How are the hanging porch swings installed — do you provide the mounting hardware?
Yes, our hanging swings (Zen, Harmony) include chains, locking connectors, and mounting hardware. You'll need a structurally sound support (a porch beam, A-frame stand, or similar) rated to hold the swing's weight capacity — always confirm your mounting point can safely bear the load before installing.
Do the solar lights need direct sunlight, and how long do they hold a charge?
Do the solar lights need direct sunlight, and how long do they hold a charge?
Both solar lights charge via an integrated panel and work best with consistent daily sunlight exposure — keep the panel free of dirt, leaves, or shade for the most reliable charge. Runtime and brightness can vary with weather, season, and how often the motion sensor triggers, so placement matters more than total sun hours.
What fuel does the tabletop fireplace use, and is it safe to use near seating?
What fuel does the tabletop fireplace use, and is it safe to use near seating?
The Portable Tabletop Bioethanol Fireplace burns bioethanol fuel in its enclosed glass panel design, which contains the flame and reduces exposure to open fire compared to a traditional fire pit. Always keep it on a stable, heat-safe surface, away from flammable materials, and never leave it burning unattended.
Are the seat cushions removable and washable?
Are the seat cushions removable and washable?
Most of our seating — sofa sets, dining chairs, and swings — comes with cushions that have removable covers for easier cleaning. We recommend spot-cleaning or hand-washing rather than machine washing to help the fabric and any weather-resistant coating last longer.
Can the dining chairs be stacked or stored during the off-season?
Can the dining chairs be stacked or stored during the off-season?
Yes — our dining sets, including the Verano collection, feature stackable chairs, making it easier to store them compactly over winter or during periods of heavy weather to help extend their lifespan.
What's included in the box when I order a sofa set or swing?
What's included in the box when I order a sofa set or swing?
Each order ships with the main frame pieces, matching cushions, any included hardware (such as chains and locking connectors for hanging swings), and an assembly hardware kit with instructions. Exact contents are listed in the "Package Includes" section on each product page.
Shipping & Returns
How long does delivery take?
How long does delivery take?
Orders are processed within 1-2 business days and shipped via Economy Standard, arriving in 3-5 business days after that — so most orders arrive within 4-7 business days total.
Is shipping really free?
Is shipping really free?
Yes. All orders within the contiguous United States qualify for free standard shipping, with no minimum purchase required.
Do you ship to Alaska, Hawaii, or internationally?
Do you ship to Alaska, Hawaii, or internationally?
Not currently. We ship to the contiguous United States only — Alaska, Hawaii, and international destinations aren't supported at this time. We also can't deliver to P.O. Boxes or APO/FPO addresses due to the size of our furniture.
Can I track my order?
Can I track my order?
Yes. Once your order ships, you'll get a confirmation email with your tracking number and carrier details (we primarily use UPS Freight and regional heavy-goods carriers).
What happens if my order is delayed or arrives damaged?
What happens if my order is delayed or arrives damaged?
If your package arrives visibly damaged, refuse the delivery with the carrier if possible, or take photos immediately and contact us so we can file a freight replacement claim. If your order hasn't arrived within 7 business days of dispatch, reach out, and we'll investigate — and ship a free replacement if it's confirmed lost.
What's your return policy?
What's your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, unassembled, and returned in their original (or equivalent protective) packaging.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
It depends on the reason. If the item is defective, damaged, or the wrong item was sent, we cover return shipping with a free prepaid label. If it's a change of mind, return shipping is the customer's responsibility.
How long does it take to get my refund?
How long does it take to get my refund?
Once your return arrives at our facility, we inspect it within 2-3 business days and issue your refund to your original payment method. Your bank or card provider may then take an additional 5-10 business days to post it to your statement.
Do you charge restocking or cancellation fees?
Do you charge restocking or cancellation fees?
No — both are $0.00. You can also cancel an order free of charge any time before it ships.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We don't offer direct exchanges. If you'd like a different item, finish, or model, return your current order and place a new order separately.