Frequently Asked Questions

Order & Payment

We accept Visa and Mastercard. All transactions are processed in USD through Shopify Payments, using encrypted 128-bit SSL to keep your information secure.

No — account creation is completely optional. You can check out as a guest by clicking the cart icon and selecting "Secure Checkout."

Yes. All payments are routed through Shopify Payments' encrypted SSL network, and Mauvora does not store your credit card information after your order is completed — your data goes directly to our secure payment processors.

Yes, if you act quickly. Contact us right away to cancel or modify your order. Once it's entered processing or shipped, we're unable to make changes — at that point, you'd need to request a return under our Refund Policy instead.

All prices are listed in USD. Applicable sales tax and any shipping fees (though shipping is free) are calculated and clearly displayed at checkout before you confirm your purchase.

Products

Most of our sofa sets, dining sets, and swings require assembly and include a hardware kit and instructions in the box. Assembly time varies by set — larger pieces like our 4-piece sofa sets and 7-piece dining sets take longer than compact pieces like the Elana bistro set. No power tools are typically required.

Our frames use weather-resistant materials — powder-coated steel, aluminum, and PE rattan — built for regular outdoor use. That said, we recommend covering or storing cushions, fabric, and wood pieces during prolonged harsh weather (heavy rain, snow, extreme sun) to help them keep their finish and color longer over time.

It varies by product — our porch swings hold between 600-660 lbs (272-300 kg) total when properly installed, and sofa/dining chairs are individually rated (for example, 352 lbs per chair on the Verano dining set). Full weight specs are listed on each product page.

Our Verano, Kara, and Elana dining sets all have a built-in umbrella hole in the tabletop, but the umbrella itself is sold separately — this lets you choose a size and color that fits your space.

Yes, our hanging swings (Zen, Harmony) include chains, locking connectors, and mounting hardware. You'll need a structurally sound support (a porch beam, A-frame stand, or similar) rated to hold the swing's weight capacity — always confirm your mounting point can safely bear the load before installing.

Both solar lights charge via an integrated panel and work best with consistent daily sunlight exposure — keep the panel free of dirt, leaves, or shade for the most reliable charge. Runtime and brightness can vary with weather, season, and how often the motion sensor triggers, so placement matters more than total sun hours.

The Portable Tabletop Bioethanol Fireplace burns bioethanol fuel in its enclosed glass panel design, which contains the flame and reduces exposure to open fire compared to a traditional fire pit. Always keep it on a stable, heat-safe surface, away from flammable materials, and never leave it burning unattended.

Most of our seating — sofa sets, dining chairs, and swings — comes with cushions that have removable covers for easier cleaning. We recommend spot-cleaning or hand-washing rather than machine washing to help the fabric and any weather-resistant coating last longer.

Yes — our dining sets, including the Verano collection, feature stackable chairs, making it easier to store them compactly over winter or during periods of heavy weather to help extend their lifespan.

Each order ships with the main frame pieces, matching cushions, any included hardware (such as chains and locking connectors for hanging swings), and an assembly hardware kit with instructions. Exact contents are listed in the "Package Includes" section on each product page.

Shipping & Returns

Orders are processed within 1-2 business days and shipped via Economy Standard, arriving in 3-5 business days after that — so most orders arrive within 4-7 business days total.

Yes. All orders within the contiguous United States qualify for free standard shipping, with no minimum purchase required.

Not currently. We ship to the contiguous United States only — Alaska, Hawaii, and international destinations aren't supported at this time. We also can't deliver to P.O. Boxes or APO/FPO addresses due to the size of our furniture.

Yes. Once your order ships, you'll get a confirmation email with your tracking number and carrier details (we primarily use UPS Freight and regional heavy-goods carriers).

If your package arrives visibly damaged, refuse the delivery with the carrier if possible, or take photos immediately and contact us so we can file a freight replacement claim. If your order hasn't arrived within 7 business days of dispatch, reach out, and we'll investigate — and ship a free replacement if it's confirmed lost.

We offer a 30-day return window from the date of delivery. Items must be unused, unassembled, and returned in their original (or equivalent protective) packaging.

It depends on the reason. If the item is defective, damaged, or the wrong item was sent, we cover return shipping with a free prepaid label. If it's a change of mind, return shipping is the customer's responsibility.

Once your return arrives at our facility, we inspect it within 2-3 business days and issue your refund to your original payment method. Your bank or card provider may then take an additional 5-10 business days to post it to your statement.

No — both are $0.00. You can also cancel an order free of charge any time before it ships.

We don't offer direct exchanges. If you'd like a different item, finish, or model, return your current order and place a new order separately.